Privacy Policy

Look, we get it - privacy policies can be a snooze-fest. But this stuff actually matters, so we've tried to keep it straightforward.

At Xylon Quintharis Architecture, we're committed to protecting your personal information. Whether you're reaching out for a project consultation or just browsing our work, we respect your privacy and want you to understand how we handle your data.

This policy applies to information we collect through our website, email communications, in-person consultations, and any other interactions you have with our studio. We comply with Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act).

We only collect what we actually need to work with you effectively. Here's the breakdown:

Personal Contact Information

• Your name and preferred pronouns
• Email address and phone number
• Mailing address (when relevant to project work)
• Company name and position (for commercial clients)

Project-Related Information

• Property details and site information
• Budget ranges and timeline expectations
• Design preferences and inspiration images you share
• Any special requirements or accessibility needs
• Documents you provide (surveys, title deeds, permits, etc.)

Technical Information

• IP address and browser type
• Pages you visit on our site
• Device information and screen size
• How you found us (referral sources)

We don't collect sensitive personal information like financial details, health records, or anything that isn't directly related to providing architectural services.

Everything we collect has a purpose. We're not in the business of hoarding data for no reason.

We'll occasionally send updates about our studio, new projects we're proud of, or sustainability insights - but only if you've opted in. You can unsubscribe anytime.

We're pretty protective of your information, but there are times when we need to share it to get the job done:

We don't sell, rent, or trade your personal information to third parties. Period.

Yeah, our website uses cookies - not the edible kind, unfortunately. Here's what you need to know:

Essential Cookies

These keep the website functioning properly. They remember your preferences, maintain your session, and ensure everything works smoothly. Can't really turn these off without breaking stuff.

Analytics Cookies

We use basic analytics to understand how visitors interact with our site - which pages are popular, where people get stuck, how long they hang around. This helps us improve the user experience. These don't identify you personally.

Your Cookie Controls

Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that disabling cookies might affect your experience on our site - some features might not work as intended.

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse.

That said, no method of transmission over the internet is 100% secure. While we strive to protect your information, we can't guarantee absolute security. If you suspect any breach or unauthorized access, let us know immediately.

Under Canadian privacy law, you've got some important rights when it comes to your personal information:

• Access: You can request to see what personal information we have about you
• Correction: If something's wrong or outdated, you can ask us to fix it
• Deletion: You can request we delete your information (subject to legal retention requirements)
• Portability: Where feasible, we can provide your data in a portable format
• Opt-Out: Unsubscribe from marketing communications anytime
• Withdraw Consent: Where processing is based on consent, you can withdraw it

To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days.

We don't hang onto your information longer than necessary. Here's our general approach:

• Active project files: Duration of project plus 7 years (as required by Ontario's architectural regulations)
• Inquiry information: If we don't work together, we'll delete it after 2 years
• Marketing communications: Until you unsubscribe or we haven't heard from you in 3 years
• Website analytics: Aggregated data retained indefinitely; individual data anonymized after 26 months

Some records need to be kept longer for legal, insurance, or regulatory reasons - but we'll minimize what we retain and how we store it.

Our website might link to external sites - manufacturer websites, sustainability resources, local planning authorities, etc. We're not responsible for the privacy practices of these sites. Once you leave our site, you're subject to their policies. Always check their privacy statements before sharing personal info.

Our services aren't directed at children under 18, and we don't knowingly collect information from minors. If you're a parent who believes we've inadvertently collected info from your child, please contact us and we'll delete it promptly.

We might update this privacy policy from time to time - as our practice evolves, as laws change, or as we adopt new technologies. When we do, we'll update the date at the top of this page. If there are significant changes, we'll notify you via email or a prominent notice on our website. It's worth checking back occasionally to stay informed.